Billing policy

Last updated: 2026-07-10

How plans, credits, extra usage, refunds, and cancellations work on mytesla.io, operated by Embay, LLC. This policy is incorporated into our Terms of service by reference.

1. Plans

We offer two recurring subscription plans:

Plan	Price	Monthly credits
Driver	$4.99/month	500
Driver Max	$9.99/month	1,500

Prices are USD. Billing is monthly via Stripe. New subscribers can choose either plan at signup. Existing subscribers can upgrade at any time (effective immediately) or downgrade at any time (effective at the next billing cycle).

2. How credits work

We have two kinds of credit, both spent the same way at the tool call:

• Monthly credits are your plan allowance (Driver = 500, Driver Max = 1,500). They reset on your billing cycle date. Unused monthly credits do not roll over.
• Extra usage credits are one-time pack purchases (see §6) that stack on top of your monthly allowance. Each pack expires 90 days from the date of purchase, after which any remaining credits in that pack are forfeited.

Spending order: tool calls draw from monthly credits first, then from extra usage credits (oldest-expiring pack first). This way the monthly allowance is used before extras start their 90-day clock against you.

• Each MCP tool call costs 1 credit, except wake_vehicle which costs 10 (Tesla applies strict rate limits and higher pricing to these commands).
• A handful of tools are free and don't consume credits — get_vehicles (listing the cars on your account), get_credit_balance (checking your balance), and report_bug (filing feedback).
• If you're running low, your AI receives a notice in the response so you know before you hit the limit.

3. Upgrades and downgrades

• Upgrades (e.g. Driver → Driver Max) take effect immediately. Stripe charges a prorated amount for the remainder of the current billing period.
• Downgrades (e.g. Driver Max → Driver) take effect at the end of the current billing period. We do not issue prorated refunds for the unused portion of the higher tier.

4. Cancellation

• Subscriptions cancel at the end of the current billing period. You keep full access until then.
• We do not issue prorated refunds for the unused portion. (Documented exception in §7.)
• Extra usage credit packs you've already purchased keep their full 90-day life from the date of purchase regardless of subscription status — you can still spend them after cancellation. Auto-reload, however, requires an active subscription and will not charge while the subscription is lapsed.
• You can cancel from your dashboard at any time. No phone call required.

5. Failed payments and lapsed subscriptions

• We rely on Stripe's standard retry schedule for failed renewals.
• If retries fail, we mark your subscription "past due" and pause access to paid tools while preserving your data and any extra usage credits.
• If the account remains unpaid for 30 days after the renewal date, we cancel the subscription. Access to free tools (account login, data export, account deletion) remains available.

6. Extra usage (one-time packs)

If you need more credits in a busy month without changing your plan, buy an extra usage pack:

Pack	Credits	Price
Small	100	$0.99
Medium	500	$3.99
Large	1,500	$9.99

Each pack expires 90 days from the date of purchase. Extra usage credits are spent after your monthly allowance is depleted, so the value of a pack is preserved across billing cycles.

Auto-reload (optional, off by default)

You can enable auto-reload from your account page at /account/extra-usage. When enabled, we'll buy a pack on your saved card whenever your combined balance drops below a threshold you set (default 50 credits).

Safety rails:

• Monthly cap (default $20) — we never charge more than this in any one calendar month, no matter what.
• 1-hour cooldown between auto-reloads.
• Email notification on every successful auto-reload charge.
• Auto-disables on charge failure so you can update your card before any further attempts.

You can disable or adjust auto-reload settings at any time from the same account page. Cards saved during checkout are stored by Stripe; we don't have direct access to card numbers.

7. Refunds

We do not refund:

• Unused portions of the current billing period on cancellation or downgrade.
• Credits already spent on tool calls.
• Extra usage credits, once delivered to your account.

We do issue refunds for:

• A duplicate or otherwise erroneous charge.
• A charge made after a confirmed cancellation.
• A documented service outage that prevented you from using credits you had already paid for, where we cannot make you whole by re-granting credits. This only applies to our service; we cannot refund due to a Tesla API outage or an outage of your AI service.

For refund requests in any of these categories, sign in and use the in-app support form at /support (it includes your account context automatically), or email support@mytesla.io with your account email and the Stripe receipt or charge ID.

8. Taxes

Prices shown are exclusive of any applicable sales tax, VAT, or GST. Where required by law, the appropriate tax is added at checkout via Stripe. You'll see the breakdown on your Stripe receipt.

9. Trial periods, promo codes, and referral credits

We may offer free promotional credits at our discretion — single-use promo codes, referral rewards, or other grants. Promotional credits land in your extra-usage balance, are spendable on paid tools without a subscription (they act as a free trial), and follow the same 90-day expiry as purchased extra usage unless a specific promotion states otherwise.

Promotional credits have no cash value, are non-transferable, non-refundable, and cannot be exchanged for cash. Referral rewards are earned at most once per referred person, only after that person starts a paid subscription; if their payment is refunded or reversed shortly after signup, the reward is reversed and unspent credits are removed. We may change, pause, or end any promotion or the referral program at any time — see §5 of the Terms of service for the full promotional-credits terms, including our anti-abuse rights.

We may also offer time-limited promotional pricing; any terms specific to such promotions are presented at the time the offer is made.

10. Changes to this policy

Material changes (price increases, retention-window changes, new fee categories) will be announced by email to the address on your account at least 14 days before they take effect. You can cancel before the change takes effect to avoid being subject to it.

Non-material changes (typo fixes, clarifications that don't affect what you pay or how you cancel) may be made without notice.

11. Contact

Questions about a charge, refund request, or anything else billing-related:

In-app: sign in and use the support form at mcp.mytesla.io/support. Email: support@mytesla.io